Three Tier System [England]

Everything laid out on this page is subject to the Three Tier System operating in England. A summary of relevant points are outlined below. This is taken from the Local restriction tiers: what you need to know document. Customers will be informed about the restrictions using booking information, signage and verbal reminders on arrival.

Tier 1: All Open With Restrictions


Tier 2: All Open With Heavier Restrictions

Tier 3: Open But No Adult Lessons or Cafe

Under 18 sessions are exempt as they are “supervised physical activity for under 18s”

Covid-19 Rules

Below you will find information on what has changed to keep everyone as safe as possible. Most of this can be found on our social media but here you can find pretty much everything as it stands now, so you know what to expect when you come back for a climb with us again. 

Face Masks / Coverings

By law you must wear a face mask in our centre, except while climbing, exercising, eating or drinking – unless you are defined by the government as exempt (for example, children under 11 years). Disposable masks will be available to buy from reception. Our team are likely to wear a visor and a mask during sessions. Please respect their space and do not go close to them unnecessarily.

Rule of Six (instruction)

From Thursday 24th September. You can only come to the centre in a maximum group size of 6.  This includes participants and spectators. We are not allowing bookings of more than five participants under the age of 18.  Each group can bring only one adult spectator/supervisor.  You are not permitted to be in the centre in a group of more than 6 and should you see people you know you must still remain in your group.

In a given session (such as Crazy Climb) there may be more than 6. But you must stick to your booked group throughout your time in the centre.

Rule of Six (for climbers in Tier 1)

You must not hang out in a group of more than 6 in the centre. Ideally you would arrive with a friend and stay together and not interact with anyone else. But it is your own (and our) legal responsibility to avoid hanging out in a group of more than 6.

No Socialising Outside of you Household (Tier 2&3)

When in Tier 2 or 3 you may not socialise with those outside of your household or support bubble.

Capacity Management 

Flashpoint Swindon is lucky enough to be in a very big open space. This gives us a fairly large capacity even with social distancing in mind. We will start with a max capacity at any one time of 88 people and see how it goes from there. 

Just before Lockdown 2.0 we were on the verge of having to turn people away at busy times. So we have implemented a slot booking system for climbing at “peak time”. Click Book to Climb for more info.


Route Setting

When we designed Flashpoint Swindon we paid a lot of attention to making sure there was plenty of space between the boulder walls. After all you spend more time standing around than you do actually climbing when you go to the wall. At our other walls we have had to strip a few areas that share a landing zone.

We have re-set a couple of areas but other than that it will be business as usual with regular setting from our incredible setting team. Chomping at the bit to create some masterpieces after 3 months climbing around their kitchens. 


Liquid Chalk & Hand Sanitiser

We have been working closely with @massifclimbing to create a liquid chalk / hand sanitiser solution. 

On a busy day in winter you will have seen that the chalk in the air can get a bit out of hand. We have been looking for a solution and feel we have found one in Liquid Chalk!

During lockdown we’ve been talking a lot with Tad from Massif about the possibility of liquid chalk acting as a hand sanitiser. Unfortunately the short answer is that liquid chalk is not recognised as a hand sanitiser. The WHO has very specific requirements and ingredients for hand sanitiser. The alcohol content alone does not make it work. It may well do the job but it also may well not. 

Most hand sanitisers have a lot of “gel” in them to make your hands feel moisturised after using them. Not exactly what you want before you climb. So Massif have created us a customised hand sanitiser with the minimum gel allowable, available around the centre. So you sanitise your hands, then use Liquid Chalk, then crush. The result is actually really impressive. It’s the best liquid chalk we’ve ever used! 

You can buy Massif Liquid Chalk in small re-fillable bottles or larger 200ml bottles at reception.

You will be allowed to use loose chalk as well, if you feel you need to, but we will be encouraging you to use as little as possible to help us keep the place clean and the air quality high. 


Opening Times & Staff Bubbles

A big risk to the business going forward is the “track and trace” system. Although we are super happy for the system to be in place as soon as possible it means we have to be careful about staff getting too close to each other for long periods of time. So we are putting receptionists into “bubbles” that work together. That way if one has to isolate we don’t have to isolate the whole team and shutdown. 

What that means is we would like just one team to work for the whole day. But we used to be open from early to late every day. Which is a bit much to ask the team to be in for such a long shift. So we are looking initially to reduce our opening hours. This will be confirmed closer to opening but we will open around mid-day and close around 9.30pm on weekdays. We should be open normal…ish hours on weekends.

We are sorry to make this change for weekdays and as soon as we can we’ll go back to normal opening hours. 



Before opened back up we did a big spring clean. It’s such a great opportunity to do it when no-one is around, and it’ll be nice for the place to feel fresh. Once open we will be actively cleaning more than we used to in certain areas like the changing rooms and lockers. 

The gym will be open but we will encourage you to sanitise your hands before you go in. And there will be some cleaning equipment in there (spray, etc) so you can clean the mats or bars if you wish. The fingerboards we’d rather you did not spray but we definitely want you to sanitise your fingers before using them. 

We cannot guarantee that everything you touch in the centre will be perfectly clean. We cannot clean the holds between every use for example, so can’t keep the centre to the standard of a hospital or a clinical setting. But we can give you the best opportunity to keep your hands clean, by providing hand sanitiser and soap, and ensure the capacity is low enough that you can keep some distance from your friends and fellow climbers. 


One Way Systems

In order for us to minimise the amount of people you come in to contact with unnecessarily, we will be operating a one-way system through the centres. This is mainly so that when you are leaving you don’t have to squeeze past the people arriving for climbing and trampolining. We are setting up some of our fire doors as the new exits to help with this. 

There will be signs around the centre, and staff will guide you but please be aware and help us to keep this system working. 


Supervising Children

We have opened back up for adults to supervise their own children, but you must book this via the new booking system. We have limited the slots per day that we will allow children in so please make sure you book it up as soon as you can. 

Please read the Supervising Minors page before you book as their are strict rules on ages and your responsibilities as the adult supervisor.

We will also immediately start to work out how much instruction we can do and how to do it safely. We hope to start a program back up in October.