Flashpoint Swindon (hereinafter referred to as the “Flashpoint”, “Centre”, “we’, “us”) is committed to protecting your privacy. At all times we aim to respect any personal information you share with us, or that we receive from others, to treat it with care and keep it safe. This Privacy Notice (“Notice”) sets out our data processing practices and your rights and options regarding the ways in which your personal information is used and collected (including through our website – www.flashpointswindon.com).

This Notice contains important information about your personal rights to privacy. The provision of your personal information to us is voluntary. However, without providing us with your personal information, your use of our services or your interaction with us may be impaired. For example, you may be unable to sign up as a member, or make an online booking.

1. How we collect personal information about you

a. When you give it to us directly

For example, personal information that you submit through our website by making a booking to use our facilities, registering as a member or signing up for our email updates regarding services & events; or personal information that you give to us when you communicate with us by email, phone or letter.

b. When we obtain it indirectly

For example, your personal information may be shared with us by third parties including, for example, the Association of British Climbing Walls(“ABC”), an organisation established to promote safe management practices in climbing walls of which we are a member; third party service providers; analytics providers and search information providers. To the extent we have not done so already, we will notify you when we receive personal information about you from them and tell you how and why we intend to use that personal information.

c. When it is available publicly

Your personal information may be available to us from external publicly available sources. For example, depending on your privacy settings for social media services, we may access information from those accounts or services (for example, when you choose to interact with us via Facebook, tagging our centre/facilities in a photo, or sharing pictures of yourself using our centre, etc.).

d. When you visit our website

When you visit our website, we automatically collect the following types of personal information:

(a) Technical information, including the internet protocol (IP) address used to connect your device to the internet, browser type and version, time zone setting, browser plug-in types and versions and operating systems and platforms.

(b) Information about your visit to the websites, including the uniform resource locator (URL) clickstream to, through and from the website (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, referral sources, page interaction information (such as scrolling and clicks) and methods used to browse away from the page.

In general, we may combine your personal information from these different sources set out above, for the purposes set out in this Notice.

2. What personal information do we use?

We may collect, store and otherwise process the following kinds of personal information:

a. your name and contact details including postal address, telephone number, email address, emergency contact details and, where applicable, social media identity;

b. your date of birth and gender;

c. your financial information, such as bank details and/or credit/debit card details,

d. information about your computer/mobile device and your visits to and use of this website, including, for example, your IP address and geographical location;

e. personal descriptions and images/photographs;

f. details of your qualifications/experience;

and/or any other personal information which we obtain as per section 1.

Do we process special categories of data?

The EU General Data Protection Regulation (“GDPR”) recognises certain categories of personal information as sensitive and therefore requiring more protection, for example information about your health, ethnicity and religious beliefs.

In certain situations, we may collect and/or use these special categories of data (for example, information on climbers’ medical conditions relevant to their use of our facilities & services). We will only process these special categories of data if there is a valid reason for doing so and where the GDPR allows us to do so.

3. How and why will we use your personal information?

Your personal information, however provided to us, will be used for the purposes specified in this Notice. In particular, we may use your personal information:

a. to register you as a member;

b. to allow you to make a booking to use our facilities;

c. to otherwise provide you with services, products or information you have requested;

d. to provide further information about our work, services or activities (where you have provided your consent to receive such information);

e. to assist you with certification schemes, such as NIBAS;

f. to answer your questions/requests and communicate with you in general;

g. to allow you to apply for a job or volunteer role with us;

h. to manage relationships with our partners and service providers;

i. to analyse and improve our work, services, activities, products or information (including our website), or for our internal records;

j. to keep our facilities safe and secure;

k. to run/administer the activities of the Centre, including our website, and ensure that content is presented in the most effective manner for you and for your device;

l. to audit and/or administer our accounts;

m. to satisfy legal obligations which are binding on us, e.g. in relation to regulatory, government and/or law enforcement bodies with whom we may work (for example, requirements relating to the payment of tax or
anti-money laundering), and other contractual obligations pertaining to the provision of the services of our centre (e.g. insurance).

n. for the prevention of fraud or misuse of services; and/or

o. for the establishment, defence and/or enforcement of legal claims.

4. Lawful bases

The GDPR requires us to rely on one or more lawful bases to use your personal information. We consider the grounds listed below to be relevant:

a. Where you have provided your consent for us to use your personal information in a certain way (for example, we may ask for your consent to use your personal information to send you email updates regarding work, events, services and/or activities which we consider may be of interest to you, or to collect special categories of your personal information. Special categories of personal information are explained in section 2 above).

b. Where necessary so that we can comply with a legal obligation to which we are subject (for example, where we are obliged to share your personal information with regulatory bodies which govern our work and services).

c. Where necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering a contract (for example, to provide you access to our facilities in return for your booking fee).

d. Where it is in your/someone else’s vital interests (for example, in case of medical emergency suffered by a climber).

e. Where there is a legitimate interest in us doing so.

The GDPR allows us to collect and process your personal information if it is reasonably necessary to achieve our or others’ legitimate interests (as long as that processing is fair, balanced and does not unduly impact your rights as an individual).

In broad terms, our “legitimate interests” means the interests of running of the Centre as a commercial entity and ensuring the best possible user experience.

When we process your personal information to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and on your rights under data protection laws. We will not use your personal information for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

5. Communications for marketing/promotional purposes

We may use your contact details to provide you with information about our work, events, services and/or activities which we consider may be of interest to you (for example, about services you previously used, or events involving our, or other climbing centre’s, facilities).

Where we do this via email, SMS or telephone (where you are registered with the Telephone Preference Service), we will not do so without your prior consent (unless allowed to do so via applicable law).

Where you have provided us with your consent previously but do not wish to be contacted by us about our work, events, services and/or activities in the future, please let us know by email at info@flashpointswindon.com. You can opt out of receiving emails from us at any time by clicking the “unsubscribe” link at the bottom of our emails.

6. Children’s personal information

When we process children’s personal information, where required we will not do so without their consent or, where required, the consent of a parent/guardian. We will always have in place appropriate safeguards to ensure that children’s personal information is handled with due care.

7. How long do we keep your personal information?

The length of time we keep your personal data depends on what it is and whether we have an ongoing legitimate interest to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).

Our insurance requires us to keep information that may be relevant to future claims. As such we keep the majority of data indefinitely. If requested, as is detailed below, your information can be removed from the general database and stored separately.

If you request to receive no further contact from us, we may keep some basic information about you on our suppression list in order to comply with your request and avoid sending you unwanted materials in the future.

8. Will we share your personal information?

We do not share, sell or rent your personal information to third parties for marketing purposes. However, in general we may disclose your personal information to selected third parties in order to achieve the purposes set out in this Notice.

These parties may include (but are not limited to):

a. The ABC and the ABC Training Trust (NICAS);

b. local government agencies;

c. funding bodies such as Sport England and NGB (the BMC);

d. awarding bodies such as Mountain Training;

e. other members of the ABC;

f. healthcare professionals;

g. providers of equipment;

h. suppliers and sub-contractors for the performance of any contract we enter into with them, for example, climbing facility-waiver storage providers (Rock Gym Pro) or IT service providers such as website hosts or cloud storage providers;

i. professional service providers such as accountants and lawyers;

j. parties assisting us with research to monitor the impact/effectiveness of our work, events, services and activities; and

k. regulatory authorities, such as tax authorities;

In particular, we reserve the right to disclose your personal information to third parties:

9. Security/storage of and access to your personal information

Flashpoint is committed to keeping your personal information safe and secure and we have appropriate and proportionate security policies and organisational and technical measures in place to help protect your information.

Your personal information is only accessible by appropriately trained staff, volunteers and contractors, and stored on secure servers which have features to prevent unauthorised access.

10. International Data Transfers

Transfers of personal data within the European Economic Area (“EEA”) are subject to the same level of data protection law as under the GDPR, and as a UK based organisation many of our agencies and/or suppliers are based in the EEA. However, there may be occasions where we use agencies and/or suppliers to process personal information on our behalf that are based outside the EEA resulting in the personal information we collect from you being stored in a location outside the EEA.

One example of such a supplier is Rock Gym Pro – our reception entry/point of sale system. This system involves the storage of climbing facility waivers (the documents you complete prior to climbing at Flashpoint) on secure offsite servers located in the US. Rock Gym Pro is certified under the EU – US Privacy Shield Framework for personal data transfers (https://www.rockgympro.com/gdpr/).

Please note that some countries outside of the EEA have a lower standard of protection for personal information, including lower security requirements and fewer rights for individuals. Where your personal information is transferred, stored and/or otherwise processed outside the EEA in a country that does not offer an equivalent standard of protection to the EEA, we will take all reasonable steps necessary to ensure that the recipient implements appropriate safeguards (such as by entering into standard contractual clauses which have been approved by the European Commission) designed to protect your personal information and to ensure that your personal information is treated securely and in accordance with this Notice.

Unfortunately, no transmission of your personal information over the internet can be guaranteed to be 100% secure. However, once we have received your personal information, we will use strict procedures and security features to try and prevent unauthorised access.

11. Exercising your Rights

It’s your personal data and you have certain rights relating to it. Where we rely on your consent to use your personal information, you have the right to withdraw that consent at any time. This includes the right to ask us to stop using your personal information for marketing or fundraising purposes or to unsubscribe from our email list at any time. Just follow the unsubscribe instructions contained in the relevant communication or send your request to info@flashpointswindon.com

You also have the following rights:

a. Right of access – you can write to us to ask for confirmation of what personal information we hold on you and to request a copy of that personal information. Provided we are satisfied that you are entitled to see the personal information requested and we have successfully confirmed your identity, we will provide you with your personal information subject to any exemptions that apply.

b. Right of erasure – at your request we will delete your personal information from our records as far as we are required to do so (our insurance company may require us to keep certain information indefinitely for legal security). In many cases we would propose to suppress further communications with you, rather than delete it.

c. Right of rectification – if you believe our records of your personal information are inaccurate, you have the right to ask for those records to be updated. You can also ask us to check the personal information we hold about you if you are unsure whether it is accurate/up to date.

d. Right to restrict processing – you have the right to ask for processing of your personal information to be restricted if there is disagreement about its accuracy or legitimate usage.

e. Right to object – you have the right to object to processing where we are (i) processing your personal information on the basis of the legitimate interests basis (see section 4), (ii) using your personal information for direct marketing or (iii) using your information for statistical purposes.

f. Right to data portability – to the extent required by the GDPR, where we are processing your personal information (that you have provided to us) either (i) by relying on your consent or (ii) because such processing is necessary for the performance of a contract to which you are party or to take steps at your request prior to entering into a contact, and in either case we are processing using automated means (i.e. with no human involvement), you may ask us to provide the personal information to you – or another service provider – in a machine-readable format.

g. Rights related to automated decision-making – you have the right not to be subject to a decision based solely on automated processing of your personal information which produces legal or similarly significant effects on you, unless such a decision (i) is necessary to enter into/perform a contract between you and us/another organisation; (ii) is authorised by EU or Member State law to which the Centre is subject (as long as that law offers you sufficient protection); or (iii) is based on your explicit consent.

Please note that some of these rights only apply in limited circumstances. For more information, we suggest that you contact us using the details in section 15 below.

We encourage you to raise any concerns or complaints you have about the way we use your personal information by contacting us using the details provided in section 15 below. You are further entitled to make a complaint to the Information Commissioner’s Office – www.ico.org.uk. For further information on how to exercise this right, please contact us using the details below.

12. Links and third parties

We link our website directly to other sites. This Notice does not cover external websites and we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit via links on our website.

13. Changes to this Notice

We may update this Notice from time to time. We will notify you of significant changes by contacting you directly where reasonably possible.
This Notice was last updated on 8th November 2018.

14. Links and third parties

We link our website directly to other sites. This Notice does not cover external websites and we are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit via links on our website.

15. How to contact us

Please let us know if you have any questions or concerns about this Notice or about the way in which Flashpoint processes your personal information by contacting us using the details below.

01793 251 555

info@flashpointswindon.com